Packing and shipping
We are as excited as you for your order and because of this we will work our hardest to package up and post your fabulous items on the same day of purchase. If we don’t manage to do this though, there is no need to panic, your order will be out the door on the next business day.
During peak trading times, sale periods or Covid related interruptions to our business, there may be some delays. In these instances, we will do our best to communicate with our customers any delays to packing and shipping.
We offer a Standard flat rate shipping of $12.95 where our items are posted via Australia Post, or if you are local, we welcome you to collect your purchase instore.
Unfortunately, bulky and oversized items are not able to be posted via Australia Post. Please select instore pick up only where it states the item is unable to be shipped in the description. If you would like us to give you a quote for freight on a bulky or oversized item, please email us with your order to enquire at email@example.com.
Examples of bulky and oversized items could be furniture, large artwork/wall hangings, cushions and similar items.
Some important points
It is very important to us that you receive your purchase as expected so please check your address carefully at checkout stage. We can’t take responsibility for delivery to an incorrect address and there may be additional costs for a redelivery if the wrong address has been provided at the time of purchase.
Please consider your order carefully. If you forget an item and have to put through another order, we may not be able to combine postage costs. This may be because we have multiple people packaging up orders from multiple locations and we are super efficient in getting your order finalised that it may be too late and already on its way to you.
Once your order has been carefully packaged up and handed over to Australia Post you will receive an email confirmation with all of the tracking details.
Australia Post shipping timeframes
Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions.
Under normal circumstances Australia Post aim for delivery within the below timeframes:
- Same state: 2–5 business days
- Interstate (metro to metro): 3–6 business days
We want you to love your purchase from us but in the unlikely event that you don’t, don’t stress! We’ve got you covered. Give us a call on (08) 8384 2110 or email us at firstname.lastname@example.org.
All returns & exchanges must be filed within 14 days from purchasing.
We offer either a refund or store credit on full priced items which are returned in unused condition, in their original packaging and tags attached. Please include your name, invoice number and the item you would like to return.
We do not offer returns/refunds on jewellery or accessory items (e.g. necklaces & earrings) for hygiene reasons.
If your purchase becomes damaged or broken over a short period of time, please contact us. We are not required to replace or exchange any items which have been mistreated or damaged over a wearing period of time. This is in accordance with the Consumer Affairs Laws in Australia.